Refund & Cancellation Policy

1. Software License Refund Policy (7-Day Guarantee)

We believe TezBilling will radically transform your retail business counter speed. However, if for any reason you are not completely satisfied with our software, you are eligible for a 100% full refund within 7 calendar days from the date of license activation.

This policy applies to all first-time software subscription purchases (Monthly and Annual plans). No deduction or cancellation penalties will be applied.

2. Subscription Cancellation Policy

You may cancel your recurring subscription at any time by logging into your TezBilling Merchant Dashboard or by writing to support@tezbilling.com.

• Upon cancellation, your POS license will remain active and usable until the end of the current paid billing cycle.
• No future charges will be billed to your payment method (Credit Card, Debit Card, or UPI AutoPay).
• Your local store data remains safe on your local drive even after your subscription ends.

3. Hardware Bundle Returns & Warranty

For Hardware Bundles (Printers, Barcode Scanners, Weighing Scales):

• Dead on Arrival (DOA) / Damaged in Transit: If hardware arrives damaged or non-functional, notify us within 48 hours of delivery with photos/unboxing video. We will dispatch an immediate replacement unit at zero shipping cost.
• 1-Year Replacement Warranty: All hardware units come with a 12-month manufacturer warranty covering hardware faults and motherboard issues.
• Hardware return requests for change of mind must be in original packaging and unsoiled within 7 days of delivery (return courier fee applies).

4. Refund Processing Turnaround Time (TAT)

Once your refund request is confirmed by our billing team:

• The refund instruction is triggered within 24 business hours via our payment partners (Razorpay or Cashfree).
• In accordance with standard Indian banking settlement cycles (NPCI & RBI guidelines), the funds will reflect in your bank account, credit card statement, or UPI wallet within 5 to 7 working days.
• Refunds are credited strictly back to the original source instrument from which the payment was made. We do not issue cash refunds.

5. How to Initiate a Refund Request

To request a refund or cancellation, please contact our dedicated billing desk: